Caution
On January 13 and 14, 2025, the d.vinci Customer Service (hotline & ticket processing) will not be available.
The reason for this is an internal training session to ensure we can continue to provide you with the best possible support when using d.vinci in the future.
For potential emergencies, we will, of course, keep an eye on our email inbox. Thank you for your understanding, and we look forward to a successful year 2025 with you!
Do you have any questions or suggestions?
We would prefer to deal with your request immediately, but we are really busy at the moment. It may be that employees are not easy to reach by phone, so we appreciate your e-mail.
Feel free to contact us at:
Help us to help you - Please look here: Your perfect support request
Alternatively, you can reach us by phone. To do so, simply stay on the line when we make our announcement. However, due to current events, we would like to ask you to check whether you can find help here in the portal or write us an e-mail with your request.
Monday - Friday from 9 am - 5 pm:
+49 (0) 40 37 47 99 10
We look forward to hearing from you!