TABLE OF CONTENTS
Help us help you!
To assist you with your requests optimally and as quickly as possible, we need some information. This allows us to replicate and check the system behavior.
Please provide us with the following information
| Category of the request | |
| Affected elements | |
| Short description | |
| Goal | |
| Screenshots |
Example request
| Category of the request | Administration - Error |
| Affected elements | User XY Link to the user: |
| Short description | User XY is currently unable to view the application (link to the application). |
| Goal | User XY should be able to view and edit the application. |
| Screenshots | Include a screenshot or send it as an attachment. |
Important
- Please send us the URL link to the affected elements (user, application, etc.). This way, you don't send any personal data, and we can directly jump to your example.
- Have you already submitted a request and remembered something else? Please reply to the confirmation email. We work with a ticket system. If you reply, your message will be assigned to the correct ticket.
- Do you have a question about a new topic? Please write us a new email.
Filling assistance
Category of the request
What category does your request fall under?
- Administration - System configuration
You want to change something in the system but are not sure how.
e.g., master data, screening questions, license - Administration - Error
You notice an error / Something is not working as it should.
e.g., The page cannot be loaded. - External area
e.g., job boards, interfaces, job portals, job postings, application forms, integration of other tools - Layout
You want to customize the application portal, job list, or job posting. - Multiposting
e.g., posting, configuration, billing - Structural adjustments in the system
Integration of subsidiaries, restructuring, rollout in other company divisions - Training requests
e.g., best practice check, user training for HR departments, specialist departments, or administrators
Affected elements
Which element is affected?
- For which user did the behavior occur, or who is affected?
- For which application and/or which job opening/publication/message, job posting template, role, personnel requirement, etc., did the behavior occur?
Short description
What do you need help with? What is not working as expected?
Please briefly describe the system behavior that needs improvement.
Goal
What goal do you want to achieve?
The more we know about what you want to achieve and expect, the better we can provide tailored assistance.
Screenshot
Are there screenshots that clearly show the behavior?
Please take a screenshot of the entire screen so that the URL and timestamp are visible to us.