TABLE OF CONTENTS

Explanation of term

When an email is sent, two parameters regarding the sender are always transmitted: the name and email address of the sender. These details appear in the "From:" field in the email header.


Configuration

See Change email sender name.


System behavior

  • Email address for sending
    The email address used for sending messages to applicants (e.g., Candidate email address) is predefined in your d.vinci system and enables the assignment to an application.
  • Sender name per organizational unit
    You can define the sender's name for each organizational unit. This allows for appealing and branding-compliant communication with applicants.
  • Default settings
    By default, the following is set in the organizational units:
    • Email sender: According to the parent organizational unit
  • Customizations
    You can configure the email sender to differ from the parent organizational unit.

    The following customizations are possible:

    1. Messages triggered by the system (e.g., confirmation of receipt).
    2. Messages written by users to applicants (e.g., invitations, rejections).

  • Placeholders for customizations
    Placeholders can also be used:

    • Name of the responsible user for the job opening
    • Name of the logged-in user
  • Different from parent organizational unit
    Customization is not possible here. Even for user-triggered messages, the name of the responsible user is used. When "different from the parent organizational unit" is selected, the following default values are set:
    • System-triggered: Name of the responsible user for the job opening
    • User-triggered: Name of the logged-in user
  • Customer examples
    • System-triggered: Customer name Careers, name of the responsible user for the job opening, Careers at Customer name, Application Customer name
    • User-triggered: Customer name Careers, name of the logged-in user

How our customers use this

Many customers customize the sender name to personalize their communication and strengthen their branding. Different senders can be used depending on the organizational unit, such as for departments or locations.

Further articles on this topic