We do not use spam filters to ensure that every message can reach you. Also, no e-mail addresses can be blocked.
However, you yourself can influence how likely it is to receive spam messages in your d.vinci.
Protect yourself from spam as far as possible
The best way to protect yourself from spam is to not communicate the email address of the systems mailbox to any extern.
We recommend not to indicate an e-mail address in job advertisements, on fair flyers or at least not to use a mailbox address of the d.vinci system. Please provide a different e-mail address externally. You can forward e-mails from any other mailbox to d.vinci.
If a d.vinci system e-mail address is listed somewhere publicly, messages may also arrive in d.vinci that are not applications. However, these cannot be processed from within d.vinci, as we are designed purely for applicant communication.
Why nevertheless sometimes spam is received
Even if you do not make the e-mail addresses of the d.vinci system public, it cannot be prevented that an applicant is hacked and thus his candidate e-mail address is tapped by hackers. These can then send e-mails to the e-mail address.
What you can do if a candidate has been hacked
One possible action for you to take is to call the candidate and tell him that his email inbox password may have fallen into the hands of criminals and that it is best for him to change it.
You could delete him from your d.vinci system and create him again. This will give him a new candidate email address to communicate with you.
With the deletion of his old user, no more e-mails can be sent to the candidate e-mail, because it does not exist anymore. Of course, this also deletes the history with the candidate and affects the reporting. You could save the history via screenshot/as a PDF and upload it in the attachments of the new candidate. This way you have at least a little documentation of what happened before.
You are receiving masses of applications from one person?
Against mass sending of applications via the applicant form, you can activate a captcha query in the applicant form. This setting ensures that it is necessary to enter a confirmation code before sending the application, which is displayed as an image. For more information, see the article Creating an applicant form.
For your security, links in messages are not clickable and attachments are converted directly to a PDF or even "grayed out" if the attachment has an unauthorized format.