TABLE OF CONTENTS

• How to protect yourself as much as possible from spam
• Why spam sometimes still comes in
• What you can do if an applicant has been hacked
• Are you receiving a mass of applications from one person?

We do not use spam filters to ensure that every message can reach you.
You also cannot block email addresses.
However, you can influence how likely it is to receive spam messages in your d.vinci system.

How to protect yourself as much as possible from spam

You can best protect yourself from spam by not communicating the email address of the mailbox through which you can send messages to your d.vinci system publicly.

We recommend not providing an email address in job advertisements, on trade fair flyers, or the like, or at least not using the mailbox address of the d.vinci system. Please use a different email address externally. You can forward emails from any other mailbox to d.vinci.
If a d.vinci system email address is publicly listed somewhere, messages may also come into d.vinci that are not applications. However, these cannot be processed in d.vinci, as we are focused solely on applicant communication.

Why spam sometimes still comes in

Even if you do not make the d.vinci system email addresses public, it cannot be prevented that applicants are hacked, and their candidate email addresses are intercepted by hackers and used to send emails to you.

What you can do if an applicant has been hacked

A possible measure for you is to call the candidates and inform them that their email account password may have fallen into the hands of criminals, and they should change it.
In extreme cases, you could delete the applicants from your d.vinci system and create them again. This way, they will receive a new candidate email address for communication with you.
By deleting the original person, no emails can be sent to the candidate email anymore, as it no longer exists. Of course, by doing this, you will also delete the history with the applicant and affect the reporting. You can save the history as a screenshot or PDF and upload it to the new candidate's attachments. This way, you have at least some documentation of what happened previously.

Are you receiving a mass of applications from one person?

To prevent the mass submission of applications through the application form, you can activate a captcha query in the application form. This setting ensures that a confirmation code, displayed as an image, must be entered before submitting the application. Further information can be found in the article Create application form.