TABLE OF CONTENTS

Explanation of terms

Correspondence templates are templat texts for repeated message sending. These templates can be used as often as desired when sending messages. This keeps message texts consistent and reduces fluency errors.


For actions involving message sending, you can select a template whose text is copied into the HTML editor. Before sending, you can modify the text if necessary.


Configuration

Open the page Correspondence Template to create a new one via + Correspondence template or presses on an existing entry to modify an existing correspondence template. By clicking the Copy button in the details of a correspondence template, you can easily copy existing templates to make minor changes to the new template and save time. System correspondence templates cannot be copied.


Read more here for a fully comprehensive guide: Get started with: Correspondence Templates

 

Behavior in system

  • Correspondence templates are created per language and linked to a organizational unit.
    The language should be the one the applicant indicated as his/her correspondence language on the application.
  • The organizational unit you select should be the top possible, so that the template is selectable in all calls below.
  • Correspondence templates are available for
  • Format templates form the äußeren framework and should contain static/not changing elements such as the salutation or the signature contain. 
  • Questionnaires can be selected in a correspondence template and inserted as a link in the text via the placeholder Questionnaire - URL ( {QUESTIONNAIRE:URL}).
  • In the subject all placeholders can be used, which are also available in the content. To do this, the placeholder may need to be inserted into the content first and then copied into the subject in the format with the curly brace {...:...}. 
  • Placeholders can be inserted into correspondence templates to include content from the application, announcement, dates or other elements in the message.
  • Font and color of the texts can be changed by the editor or HTML code. In some cases pictures can be inserted too. 
  • Links inserted as placeholders can be rendered as text.


How our customers use this

You always use at least the correspondence template for the confirmation email. You can also use individual confirmation emails per job opening.
If you want to communicate with applicants via d.vinci, invite them to appointments or send them other messages via the system, it is advisable to create your own correspondence templates for the various cases.
In German many customers have their own correspondence template per address. It is advisable in this case to write the title in the format (DU) Invitation to the first meeting and (SIE) Invitation to the first meeting, in order to maintain a good overview.